Vynasonali Refund and Returns Policy

Effective Date: February 25, 2025

At Vynasonali, located at 605 Snodgrass Rd, New Tazewell, Tennessee, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that there may be times when you need to return or exchange an item. Our Refund and Returns Policy is designed to make the process as easy and straightforward as possible.

Returns:
If you are not completely satisfied with your purchase, you can return items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please ensure that all tags and labels are intact.

How to Return an Item:
To initiate a return, please contact our customer service team at info@vynasonali.com or (423) 626-8031. We will provide you with instructions on how to return the item and, if applicable, a prepaid return shipping label. Please note that the customer is responsible for return shipping costs unless the return is due to a defect or mistake on our part.

Refund Process:
Once your returned item has been received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

Exchanges:
If you would like to exchange an item for a different product or size, please contact us to arrange an exchange. The exchanged item must be returned in accordance with our return policy.

If you have any questions or need assistance with a return, please don’t hesitate to reach out to us. We are committed to ensuring your satisfaction with every purchase.

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

Vynasonali Furniture
Phone: (423) 626-8031
Email: info@vynasonali.com
Website: www.vynasonali.com

We are here to help make the return process as smooth and hassle-free as possible!